Refund Policy

At MRS Traders, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, please contact us so we can assist you with a replacement, exchange, or refund where applicable.

Returns & Refunds

You may request a return if:

• You received the wrong product.

• The product arrived damaged or defective.

• Your order is incomplete or missing an item.

• The product has a manufacturing defect.

Products must be returned in their original condition, with all original accessories, packaging, manuals, and other included items where applicable.

Return Request

Please contact us as soon as possible after receiving your order. Provide your order number, details of the issue, and clear photos or videos showing the product and the problem.

Our team will review your request and inform you about the next steps.

Non-Returnable Items

Certain products may not be eligible for return or refund if they have been damaged due to misuse, accidental damage, unauthorized modification, improper installation, or normal wear and tear.

Products that are returned without the original accessories or in a condition different from when delivered may also be subject to return restrictions.

Refund Process

Once the returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed through the applicable payment method. The time required for the refund to appear may vary depending on the payment provider or bank.

Exchanges

If an eligible product is defective, damaged, or incorrect, we may offer a replacement or exchange, subject to product availability.

Important Note

We recommend checking your order and product immediately after delivery. Please keep the original packaging until you have confirmed that the product is received in good condition.

For any questions regarding returns or refunds, please contact MRS Traders through our Contact Information page.