shipping policy

August 22, 2026

Shipping Policy

At MRS Traders Online, we aim to process and deliver your orders as quickly and safely as possible.

Order Processing

Orders are processed after confirmation of your order details.
Orders are generally dispatched within 1–3 business days.
Processing may take longer during weekends, public holidays, sales, or periods of high order volume.
We may contact you by phone or WhatsApp to confirm your order before dispatch.

Delivery Time

Delivery times may vary depending on your location and the courier service.

Major cities: Usually 2–5 business days
Other areas: Usually 3–7 business days
Remote areas may require additional delivery time.

Delivery times are estimates and are not guaranteed, as delays may occur due to courier operations, weather, public holidays, or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be communicated or displayed during the ordering process. Shipping charges may vary depending on the order, delivery location, size, or weight of the package.

Order Tracking

Where tracking is available, customers may receive tracking information after their order has been dispatched.

Incorrect or Incomplete Address

Customers are responsible for providing a correct and complete delivery address and contact number. If incorrect information causes a delivery failure or additional courier charges, the customer may be responsible for those charges.

Delivery Issues

If your order is delayed, damaged, or appears to be missing, please contact us as soon as possible so we can assist you in communicating with the courier service.

Please inspect your package upon delivery. If the package appears seriously damaged, please contact us before using the product.

Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and locations. Availability may vary depending on the delivery address and courier service.